For Patients & Visitors

From preparing for a hospital stay to visiting loved ones, this page includes all the necessary information for patients and visitors at Island Health facilities. To find examples of urgent medical conditions that require immediate care, visit Find Care Now.

For visiting hours, please contact the individual hospital to confirm the current visiting hours of the unit you are visiting.

If you are looking for Island Health services, visit Our Services. If you are looking for Island Health facility locations, visit Our Locations.

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Coming for your surgery or medical surgical outpatient appointment

Important information for your surgery or ambulatory care appointment.

Coming to an outpatient lab collection site

Important information to help you before, during, and after your visit to an Island Health outpatient lab.

Compliments, Concerns, Feedback

Your feedback helps us continue to improve the care and services we provide.

Fees & Payments

Island Health's Revenue Billing department provides billing services for hospitals, long term care and community services.

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Interpreting Services

Patients coming to an Island Health location can access interpreting services on demand when getting care. The service is also available for virtual care appointments.