Is it an emergency?
If you have an emergency, call 9-1-1 right away or go directly to the nearest emergency department.
Need care, but it's not an emergency?
You can see a doctor, nurse, or care provider in person or online at an Island Health clinic. These clinics offer care for health concerns that should be seen within 12–24 hours. Most clinics require an appointment—call ahead to book.
If you’re already connected to a family doctor or nurse practitioner, call them first—they know your health-care needs best and may be able to offer you an urgent appointment. If you can’t see them, we’re here to help.
Getting Care at a Clinic
If you need care quickly but it's not an emergency, clinics are a good option. You might choose a clinic if you:
- Feel sick or in pain, but it's not life-threatening
- Have a minor injury (like a cut or sprain) — if you think something might be broken, check if the clinic offers X-rays or other tests
- Need mental health support
- Need a prescription or follow-up care
Services are different at each location. Check each clinic's web page to see what services are offered.
If you're not sure what to do or where to go, you can call 8-1-1 at any time to speak with a registered nurse. Help is available 24/7.
If you have a family doctor or nurse practitioner, call your clinic. Many set aside urgent appointments for their patients. Ask if you can get a same-day or after-hours appointment.
If you don't have a provider or they're unavailable, you can get help:
- By appointment: Call a clinic when it opens to book. A nurse or team member may ask you a few questions to match you with the right care.
- Walk-in: Check clinic listings for hours of operation before you go.
If your symptoms get worse while you're waiting, please tell a staff member right away.
- Bring your BC Services Card or Personal Health Number (PHN). For non-BC residents, bring government ID — a fee may apply.
- Bring a list of any medications you're taking.
- Arrive early if you have an appointment scheduled so we can check you in on time.
- Know your symptoms and what you'd like help with — this helps us match you with the right care.
Check in at the front desk and let us know why you're here. If you need support with language, mobility, or any other accommodations, please let us know — we're here to help.
You may be asked if you identify as First Nations, Métis or Inuit. This is part of Island Health's Indigenous self-identification program, which help us offer more culturally safe care. Answering is always your choice.
If your symptoms get worse while you're waiting, please tell a staff member right away.
You'll be seen by a doctor, nurse, or another care provider — we'll explain who you're seeing and why. You'll have the chance to talk about what's going on in your own words and ask questions. We'll give you clear instructions about your care and what to do next.