Talk to your Case Manager about a respite stay at this location, then contact Centralized Respite Booking to book:
250-370-5602
1-866-977-5778 (Toll-free, Ext. 1)
If you do not have a Case Manager, contact Community Health Services.
63 Gorge Road East
Victoria, B.C.
V9A 1L2
Visiting hours: Between 8 a.m. - 8 p.m.
Find information on long-term care visitor guidelines.
During influenza season (typically December-March), to help protect patients from the flu, all visitors will be expected to wear a mask in our facilities if they have not had a flu shot. For more information, please read our Influenza Protection Policy.
There are street meters, paid parking lots, and options for special permits and parking exemptions. For more parking information, visit the Island Health Parking Services webpage.
View parking map.
There is a limited availability of overhead lifts. Sling lifts are available in the Arbutus View Unit.
Take BC Transit #8 or #11 bus.
Take a tour of the facility you are attending. Ask questions about medications, billing, meals, visitations, and anything else that is on your mind.
You should also:
- Be clear about pick up and drop off times.
- Understand how billing works ahead of time.
- Complete any paperwork before you arrive.
- Cancel all community services for the duration of the stay.
- Label all client’s personal items (some locations have a labelling service).
- Check your location’s medication procedure.
- Be prepared to bring equipment you use at home such as walkers or custom items.
- Provide an information sheet about the client with some details on what they like and how to support them.
- Bring favourite photographs, blankets, and snacks to feel at home.
- Bring books, crosswords, and crafts the client enjoys.
Provincial policy requires all visitors to note: Violence, foul language and abusive behaviours are not acceptable. Verbal threats or acts of violence will not be tolerated and may result in removal from this facility and/or prosecution.
No motorized scooters permitted.
As per Island Health policy.
Pets are not permitted to live at the care home. This location welcomes visiting pets and recognizes the importance and value that pets have for many people.
Family members and other visitors who wish to bring in their dog or other pet when visiting a resident should understand the following requirements:
- Visiting pets must be clean, free of fleas, vaccinated, free of open sores, well behaved and quiet.
- Visiting dogs must be controlled on leash at all times during their visit and any other type of pet must be carried in the appropriate cage or carrying case.
- Visiting pets are not allowed in the dining rooms or any areas where food is prepared.
- Visitors with pets that are not meeting these requirements will be asked to remove the pet from the facility immediately.
Smoking is only permitted for Water View Unit. The client must be able to independently smoke in the outdoor designated smoking area. Smoking is not permitted for Arbutus View Unit.
The Water View unit and Arbutus View unit are secured with keypads.
Laundry service: Staff will launder the client’s clothes, but all clothing must be labelled prior to the client’s visit.
Medications: All medications administered by staff and provided by Gorge Road Hospital pharmacy.
