Telehealth

telehealth banner

Telehealth uses Island Health’s secure video conferencing technology and private network. It connects patients to health care services in dedicated rooms across the Island. Telehealth visits are arranged through your health care provider or Island Health care team. Telehealth staff cannot make referrals for patients to Telehealth or other Virtual Care services.

Telehealth is one of several Virtual Care services supported at Island Health. It provides an option for patients who are unable or are uncomfortable using technology to connect to their health care providers.

Telehealth is voluntary and aims to create a similar experience to in-person consultations. Patients are encouraged to bring family members, friends or caregivers with them to their Telehealth session.
 

Who can use Telehealth?

Telehealth appointments can only be arranged through your health care provider or Island Health care team. Island Health Telehealth staff are NOT able to accept direct requests for appointments from the public.

Are you in need of care and do not have a primary care provider? Try these resources:
  • Visit HealthLinkBC or call 8-1-1 for advice. If you are deaf or hard of hearing, call 7-1-1.
  • Search PathwaysMedicalCare.ca for information about your family doctor or to search for clinics in your area.
  • Search Medimap.ca to view wait times for local walk-in clinics and urgent primary care clinics.

Where is Telehealth offered?

For information and wayfinding material for Island Health Telehealth locations, please visit the Telehealth Locations Page.

A map of the Island Health Telehealth locations is also available. Map not visible? Try using a different browser. Note that Telehealth is also offered in many locations across British Columbia. Out of province clinicians may also deliver services ‘virtually’.


Who is eligible for Telehealth?

Health care providers determine if Telehealth is suitable for their patients. Please speak with your health care provider to understand if Telehealth may be appropriate for you.


Patient Stories

Faces of Telehealth is a collection of short articles featuring the uses and benefits of Telehealth. Patients, clinicians and administrators share their experiences with Island Health Telehealth in this online magazine.

Telehealth Videos

In this series of videos, Island Health patients and healthcare providers share their experience using Telehealth.

Telehealth at Island Health

Telehealth for seniors health: increasing access to geriatricians

Telehealth for heart health: increasing access to cardiac specialists

Telehealth for renal care: increasing access for patients living with kidney disease

Telehealth for MS: increasing access for patients living with Multiple Sclerosis


If you are an Island Health provider, please visit our Internal Website. Here you will find information and links to our intake process for new requests to onboard virtual care into your practice. Note that the internal website requires Intranet access.

General Information on Telehealth

Referral Required?
Required
How to get a Referral

Telehealth appointments can only be arranged through your health care provider or Island Health specialist clinic. Telehealth staff are not able to accept direct appointment requests from the public. 

Contact Us

PLEASE NOTE: Telehealth appointments can only be arranged through your health care provider or Island Health specialist clinic. Telehealth staff are not able to accept direct appointment requests from the public. 

If you are looking for health information or care, please contact HealthLink BC (8-1-1) or your regular care provider.

Telehealth

IM/IT, Memorial Pavillion
Royal Jubilee Hospital
1952 Bay St
Victoria, B.C.
V8R 1J8
virtualcare@islandhealth.ca

If you have recently attended a Telehealth appointment and would like to provide us feedback, please complete our survey.

News & Events

Your health in your hands: the empowering effect of virtual care

Your health in your hands: the empowering effect of virtual care

Community Virtual Care, formerly called Home Health Monitoring, is a free program that is completely virtual and focuses on education, coaching and remote patient monitoring.

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urgent care clinic open

Big step in primary care transformation for Greater Victoria

People living in Victoria, Saanich and Oak Bay will benefit from the Province's transformation of everyday health care for people, with the establishment of four primary care networks (PCN) and the province's largest urgent and primary care centre (UPCC).

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Someone receiving a vaccine

Island Health surpasses one-million dose mark in COVID-19 immunization campaign

Island Health and our partners are celebrating another significant milestone, with the delivery of one-million doses of COVID-19 vaccine into the arms of Island Health residents.

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