BC Virtual Visit Information for Health Care Professionals
BC Virtual Visit Information for Health Care Professionals
BC Virtual Visit is a secure video solution. It allows you or your Island Health clinic to connect with your clients from the comfort of their home. They can use their personal smartphone, tablet, or computer.
This virtual care service is available to all Island Health health care providers and clinics, and complements existing face-to-face and Telehealth visits.
Client visits must be coordinated through your care team or Island Health clinic. The Virtual Care Services team is unable to receive direct appointment requests from patients.
If you or your program/clinical area are interested in adopting BC Virtual Visit, please visit our Virtual Care Services Intake page for more information. You can also begin your request to adopt BC Virtual Visit for your program by completing our intake form.
Technical Support for Providers
BC Virtual Visit technical support is available24/7 for health care providers through the BC Service Desk and Clinical Service Desk: ext.18777 or 250-370-8777 (Local Victoria) or 877-563-3152 (Toll Free) option #3. If you are a patient requiring technical support, please call the Patient Virtual Healthcare Technical Support Desk at 1-844-442-4433.
For tips and tools on how to best use BC Virtual Visit see our BC Virtual Visit Newsletters at the bottom of this page.
BC Virtual Visit and Your Device
Depending on the device you plan to use for your BC Virtual Visit, you may be required to download an application. Please refer to the documents in the section below specific to your chosen device. Please note that Android device users do not have an app to download at this time.
If you are a health care provider, please contact the BC Service Desk and Clinical Service Desk ext. 18777 or 250-370-8777 (Local Victoria) or 877-563-3152 (Toll Free) option #3 if you have questions or need assistance. Click on your device type below to learn how to gain access to and use the app.
Accessing BC Virtual Visit in Citrix - Do's and Dont's
If you are working remotely from a personal device and are actively using a remote Citrix connection to access Powerchart or other Citrix applications, please do not use Chrome within Citrix to launch BCVV. It is recommended to download BCVV or use a supported browser outside the Citrix connection to ensure optimum performance.
Launch BC Virtual Visit through your desktop application or Chrome (outside of Citrix).
Launch Gateway if required to access other resources such as email, PowerChart etc.
Island Health Windows PC, YOGA, Tangent and Surface Pro
The BC Virtual Visit app will be automatically installed on your Island Health device.
Start using the app:
Click the BC Virtual Visit app icon on your desktop.
You may also continue to access BC Virtual Visit through Chrome, Firefox or Edge browsers; however, the desktop app provides the best experience. Internet Explorer is not supported and will not work.
1. Register on Learning Hub for the BC Virtual Visit User Training course. This course is intended for new or existing BC Virtual Visit providers and schedulers as a refresher or to orient you to new or unfamiliar system features.
2. The virtual care team hosts live, online education sessions to provide ongoing support and training for BC Virtual Visit users. See below for upcoming dates and times. Email virtualcare@islandhealth.ca to request an invitation to join:
Training Topics
Logging in and password resets
Accessing the TEST and PROD environments
Basic Navigation
Scheduling
Demonstration of a Provider and a Patient joining an appointment
Inviting additional participants
Configuring notifications and settings
Demonstration of new features:
Assigning and unassigning a healthcare provider to a visit
Picture in picture popout
Active speaker functionality
Pinning participants
Requesting an Interpreter to join scheduled BC Virtual Visit appointments
Reviewing Virtual Care Policies and Guidelines
Upcoming Dates and Times
January 15, 2025, 2 – 3 p.m.
February 10, 2025, 2 – 3 p.m.
3. A BC Virtual Visit training video series is available as a companion to our training courses. Hover over the videos below to click through and watch the series or view the entire series on Vimeo.
Community Virtual Care, formerly called Home Health Monitoring, is a free program that is completely virtual and focuses on education, coaching and remote patient monitoring.
Healthcare professionals provide care in many settings, including hospitals, clinics, schools and people’s homes, but for those individuals who don’t have a fixed address and require care, some community health services staff go to them.
