This page contains information on how to download and install the application required for BC Virtual Visit appointments.
Use the information below to find the virtual visit application for your device and instructions on how to download and install it if necessary. Ensure you have the latest version of the application prior to your virtual visit. Internet Explorer (IE) will not work for BC Virtual Visit. Contact the Virtual Care Patient Support Desk at 250-519-1944 if you have questions or need assistance.
Current hours: Monday to Friday, 8 a.m. - 4 p.m. Pacific Time (excluding Statutory Holidays).
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Download the BC Virtual Visit app from the App Store, or by tapping the "Enter Waiting Room" link from your email/text visit invitation. |
Download the app a day or two before your visit to allow time to resolve any technical issues. If you do not download the app from the App Store, you will be prompted to download it when you tap the "Enter Waiting Room" link from your email/text visit invitation.
Depending on your App Store settings, you may be prompted to enter a password, use Face ID, or Touch ID to complete the download process. Visit Apple Support for help if needed.
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Download the BC Virtual Visit Android mobile application from Google Play, or by tapping the "Enter Waiting Room" link from your email/text visit invitation. Help downloading the BC Virtual Visit Android app Android device users can also continue without the app by using the Chrome browser if desired. |
Download the app a day or two before your visit to allow time to resolve any technical issues. If you do not download the app from the Google Play Store, you will be prompted to continue in browser, or to download the app when you tap the "Enter Waiting Room" link from your email/text visit invitation.
Depending on your Google Play Store settings, you may be prompted to enter a password, use Face ID, or Touch ID to complete the download process. Visit Google Play Help for support if needed.
After you have downloaded and opened the app, you must return to your visit invitation and tap the "Enter Waiting Room" link to join your visit. Future visits from this device will automatically open in the app. If you're an Android user, you will be redirected via browser if the app is not installed on your device. See: Tips for testing your connection and attending your Appointment.
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Click the "Enter Waiting Room" link in your email/text visit invitation to download the InTouch Patient app. Help downloading the Teladoc Health Patient desktop app for Windows devices |
The desktop app provides the best experience. If you do not wish to download the app, you may choose to continue in your preferred browser (Chrome, Firefox, or Edge).
After you have downloaded and opened the app, you must return to your visit invitation and click the "Enter Waiting Room" link to join your visit. Future visits from this device will automatically open in the Windows desktop app.
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Click the "Enter Waiting Room" link in your email/text visit invitation to download the InTouch Patient app. Help downloading the Teladoc Health Patient desktop app for Mac Devices |
The desktop app provides the best experience. If you do not wish to download the app, you may choose to continue in your preferred browser (Chrome or Safari).
After you have downloaded and opened the app, you must return to your visit invitation and click the "Enter Waiting Room" link to join your visit. Future visits from this device will automatically open in the Mac desktop app.
