BC Virtual Visit

BC Virtual Visit is a secure video solution. It allows for visits with Island Health or affiliated health care providers from the comfort of home. You can use a personal smartphone, tablet or computer. Talk to your care team to find out if they offer virtual care services. Ask if a virtual visit will meet your care needs.

BC Virtual Visits must be arranged through your health care provider or Island Health care team. The materials and resources available on this webpage are to support patients whom already have a BC Virtual Visit scheduled.

Are you in need of care and do not have a primary care provider? Try these resources:

• Visit HealthLinkBC or call 8-1-1 for advice from a health service navigator. For the deaf or hard of hearing, call 7-1-1.
• Visit PathwaysMedicalCare.ca to find information about your family doctor. You can also search for clinics in your area.
• Search Medimap.ca to view wait times for local walk-in clinics and urgent primary care clinics.

Technical Support

Need help with the BC Virtual Visit application? Call the Patient Virtual Healthcare Tech Support Desk at 1-844-442-4433. They can help you download or use the BC Virtual Visit application. This number is not intended for individuals seeking healthcare services or appointments.

Technical support is available in over 200 languages: Francais | العربية | 简体中文 | 繁體中文 | Español | 한국어 | Tiếng Việt | Українська and more.

Current hours: Monday to Friday from 7 a.m. - 5 p.m. (excluding Statutory Holidays).

Find technical support for health care providers.

BC Virtual Visit and Your Device 

Depending on the device you plan to use for your BC Virtual Visit appointment, you may be required to download an application.  

If you are using a desktop computer (Mac or Windows) you can either download the app or continue using a supported browser (Chrome, Firefox, Edge, or Safari). Internet Explorer (IE) will not work.

iPhone and iPad users must download the app.

Android device users can continue using Chrome, or download the BC Virtual Visit Android mobile application from Google Play.

Expand to see details on all supported browsers and operating systems

Browser	Version	Operating System
Chrome	84.0 and later	Mac OS 10.14 and later Windows 7 and 10 Android 7.0 and later
Safari	12.1 and later	Mac OS 10.14 and later iOS 12.1 and later
Firefox	78.0 and later	Windows 7 and 10
Edge	88 and later	Windows 10
Safari (in-app)	13	13 and later
Android Webview (Chrome)	84	Android 7.0 and later
Internet Explorer (IE)	Not supported	N/A

Preparing for Your Visit

Prior to your visit, you will need:

• A personal email address you feel comfortable using to receive visit details.
• A personal computer, tablet, or mobile phone with a camera, microphone, and speaker. This will let you see, talk to, and hear your health care provider. Make sure you have access to a power source.
• A secure Internet or Wi-Fi connection (we recommend home Wi-Fi or internet connection). Be aware of your data plan to avoid unexpected charges.
• A private space to attend the visit.

Downloading and Installing the BC Virtual Visit App

Your virtual visit may require you to download our virtual care application. Before your visit, make sure you have the latest version of the patient application for your chosen device. See Downloading the BC Virtual Visit App.

Attending Your Visit

Once you have prepared for your visit and downloaded the required application, you are ready to attend your virtual visit. Join a few minutes early to test your audio and video, and to seek technical assistance if needed.

Privacy and Security 

To support the privacy and security of your visit, use a home WiFi or wired network. Avoid using public WiFi connections (e.g. guest WiFi at a coffee shop).

If you must use public Wi-Fi, review the terms of use when connecting. They may say they can capture or record your information.

Privacy during your visit

• BC Virtual Visit is secure and encrypted. 
• All transfer of data and video are safe from unauthorized access and kept confidential; 
• BC Virtual Visit abides by national, provincial and Island Health Privacy and Security Standards;
• BC Virtual Visit appointments will not be recorded.*

*If you plan to take or share photos, video or audio recordings, ensure you ask for and receive the permission of everyone who may be captured by the recording. Thank you for respecting people’s privacy rights.

Electronic Communications/Virtual Health Notification to clients: Potential Risks and How to Protect Your Information 

Benefits of BC Virtual Visit 

New to virtual care? Watch the video below to learn more about BC Virtual Visit (formerly MyVirtualVisit) and how it is transforming the way we provide care.